These Terms & Conditions govern the booking and use of tour, travel, transportation, accommodation, sightseeing, and other travel-related services provided by Marvella Tours & Travells ("Company", "we", "us", or "our").

By making a booking or availing of our services, the customer ("Customer", "you", or "your") acknowledges that they have read, understood, and agreed to these Terms & Conditions.

1. Booking and Confirmation

1. All bookings are subject to availability and confirmation by Marvella Tours & Travells.
2. A booking shall be considered confirmed only after the required advance payment has been received and confirmation has been issued by the Company.
3. The Company reserves the right to refuse or cancel a booking where availability is not confirmed, required information is incomplete, or payment is not received within the specified time.
4. The Customer must provide accurate information, including names, dates of birth, identification details, contact information, travel dates, and other details required for the booking.
5. Any additional costs arising from incorrect or incomplete information provided by the Customer shall be borne by the Customer.

2. Payments

1. The Customer shall pay the booking amount according to the payment schedule communicated at the time of booking.
2. Any balance payment must be made within the deadline specified by the Company.
3. If the balance payment is not received by the due date, the Company may cancel the booking and applicable cancellation charges may be imposed.
4. Prices quoted at the time of enquiry may change until the booking is confirmed and payment is received.
5. Prices may be affected by changes in transportation fares, fuel prices, hotel rates, taxes, government charges, exchange rates, or other supplier costs.

3. Tour Package Inclusions and Exclusions

The services included in the tour package shall be as specifically mentioned in the quotation, itinerary, invoice, or booking confirmation.

Unless specifically stated, the following are generally excluded:

• Personal expenses
• Meals and beverages not mentioned in the itinerary
• Travel insurance
• Visa and passport charges
• Entry fees not specifically mentioned
• Camera/video charges
• Tips and gratuities
• Laundry expenses
• Room service
• Additional transportation
• Expenses arising from delays, natural disasters, strikes, or circumstances beyond the Company's control
• Any other service not expressly mentioned as included

Customers are advised to carefully review the itinerary and inclusions before making payment.

4. Hotel Accommodation

1. Hotel accommodation shall be provided according to the category and details mentioned in the booking confirmation.
2. Hotel check-in and check-out times are determined by the respective hotel.
3. Early check-in and late check-out are subject to availability and may involve additional charges.
4. Hotel room photographs and descriptions provided in brochures, websites, or promotional material are for general reference and may vary from the actual room allocated.
5. In exceptional circumstances, the Company may arrange alternative accommodation of a similar or comparable category.

5. Transportation

1. Transportation shall be provided as specified in the confirmed itinerary.
2. Vehicle type, seating capacity, and other transportation arrangements shall depend on the package selected.
3. Vehicle usage shall generally be restricted to the itinerary and conditions mentioned in the booking confirmation.
4. Any additional usage, route changes, waiting time, additional sightseeing, or detours requested by the Customer may attract additional charges.
5. The Customer shall comply with applicable transportation and safety rules.

6. Itinerary Changes

1. The Company reserves the right to modify the itinerary where reasonably necessary due to weather conditions, road conditions, government restrictions, strikes, transportation disruptions, hotel availability, safety concerns, or other circumstances beyond its control.
2. Where practical, the Company will attempt to provide an alternative arrangement of a similar nature.
3. Changes requested by the Customer after confirmation may result in additional charges.
4. The Company shall not be responsible for expenses arising from changes caused by circumstances beyond its reasonable control.

7. Cancellation by Customer

1. Cancellation requests must be submitted to the Company in writing.
2. Cancellation charges shall depend on the date of cancellation and the cancellation policies of hotels, airlines, transport operators, activity providers, and other suppliers involved in the booking.
3. Certain bookings may be non-refundable or subject to 100% cancellation charges.
4. Any refund, where applicable, shall be processed after deduction of applicable cancellation charges, supplier penalties, taxes, service charges, and other non-refundable amounts.
5. Processing time for refunds may depend on the relevant supplier or payment method.
6. No refund shall normally be payable for unused portions of a tour, including accommodation, transportation, sightseeing, meals, or other services voluntarily not used by the Customer.

8. Cancellation by the Company

1. The Company may cancel or modify a tour or booking where circumstances beyond its reasonable control make the performance of the services impossible, unsafe, or impractical.
2. Such circumstances may include natural disasters, extreme weather, war, civil unrest, strikes, epidemics/pandemics, government restrictions, transportation disruptions, or other force majeure events.
3. In such circumstances, the Company will make reasonable efforts to provide alternative arrangements or process any eligible refund in accordance with amounts actually recoverable from suppliers.

9. Force Majeure

Marvella Tours & Travells shall not be liable for any failure, delay, loss, damage, or additional expense caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters
• Floods, earthquakes, landslides, or severe weather
• War or threat of war
• Terrorism or civil unrest
• Strikes or labour disputes
• Government restrictions
• Road closures
• Flight, train, or transportation cancellations
• Epidemics or pandemics
• Technical failures
• Changes in laws or regulations
• Any other unforeseen event beyond the Company's reasonable control

10. Travel Documents

1. The Customer is responsible for ensuring that they possess valid passports, visas, permits, identification documents, and other documents required for travel.
2. The Company may assist with information or documentation where such assistance is included in the service, but final responsibility for the validity and correctness of travel documents rests with the Customer.
3. The Company shall not be responsible for losses arising from denied boarding, denied entry, visa rejection, expired documents, incorrect documents, or immigration issues.

11. Health, Safety and Travel Insurance

1. Customers are responsible for assessing their own health and fitness for travel and for participating in activities included in their itinerary.
2. Customers are strongly advised to obtain appropriate travel insurance covering medical emergencies, trip cancellation, baggage loss, delays, and other travel-related risks.
3. The Company shall not be responsible for medical expenses, accidents, illness, injury, or loss arising during the tour except to the extent required under applicable law.
4. Customers should inform the Company of any special requirements, dietary restrictions, mobility requirements, or other relevant needs before travel.

12. Personal Belongings and Baggage

1. Customers are responsible for their personal belongings, baggage, money, jewellery, electronic devices, passports, and other valuables.
2. The Company shall not be responsible for loss, theft, or damage to personal belongings except where liability is imposed by applicable law.
3. Customers are advised not to leave valuables unattended in vehicles, hotels, or public places.

13. Customer Conduct

1. Customers are expected to behave respectfully toward Company representatives, hotel staff, drivers, guides, other travellers, and local communities.
2. The Company reserves the right to discontinue services for a Customer whose conduct is abusive, threatening, illegal, disruptive, or creates a safety risk to themselves or others.
3. No refund shall necessarily be payable where services are discontinued due to serious misconduct by the Customer.

14. Children and Minors

1. Parents or legal guardians are responsible for children and minors travelling with them.
2. Age restrictions, child fares, hotel policies, and activity requirements may vary depending on the service provider.
3. Customers must provide accurate age information when making a booking.

15. Third-Party Service Providers

1. Marvella Tours & Travells may arrange services through independent third-party providers, including hotels, airlines, railways, transport operators, guides, activity providers, restaurants, and other vendors.
2. Such services are subject to the terms and conditions of the respective service providers.
3. The Company will make reasonable efforts to select reliable service providers but shall not be responsible for matters arising directly from the independent acts or omissions of third-party suppliers, except to the extent required by applicable law.

16. Complaints

1. Any complaint regarding a service should be brought to the Company's attention as soon as reasonably possible so that an opportunity can be provided to resolve the issue during the trip.
2. Complaints relating to hotels, transportation, guides, meals, or other services should, where possible, be reported immediately to the relevant service provider and the Company representative.
3. Complaints submitted after completion of the tour should be made in writing within a reasonable period and should include supporting documents where applicable.

17. Liability

1. The Company shall exercise reasonable care in arranging travel services.
2. To the extent permitted by applicable law, the Company shall not be liable for indirect or consequential losses arising from circumstances outside its reasonable control.
3. Nothing in these Terms & Conditions shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

18. Privacy and Customer Information

1. The Company may collect and use customer information necessary to process bookings and provide travel services.
2. Such information may be shared with hotels, airlines, transport operators, visa service providers, insurance providers, guides, or other relevant service providers where necessary to fulfil the booking.
3. The Company will handle customer information in accordance with applicable privacy and data-protection laws.

19. Photographs and Promotional Material

Where permitted by the Customer and applicable law, photographs or feedback relating to tours may be used by the Company for promotional purposes.

Customers may contact the Company if they do not wish their identifiable photographs or testimonials to be used for promotional purposes.

20. Prices, Taxes and Additional Charges

1. All prices are subject to the applicable taxes, government levies, service charges, and supplier charges unless expressly stated otherwise.
2. Any newly introduced or increased government taxes, fees, permits, surcharges, or other mandatory charges after booking may be payable by the Customer where applicable.
3. Any additional services requested during the tour shall be charged separately.

21. Special Requests

Special requests such as specific hotel rooms, adjoining rooms, dietary requirements, seating preferences, vehicle preferences, or other arrangements are subject to availability and cannot be guaranteed unless expressly confirmed in writing.

22. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes arising in connection with the services provided by Marvella Tours & Travells shall be subject to the jurisdiction of the competent courts having jurisdiction over the Company's principal place of business.

23. Acceptance of Terms

By making a booking, paying any advance or full amount, or using the services of Marvella Tours & Travells, the Customer confirms that they have read, understood, and accepted these Terms & Conditions.

The Company reserves the right to amend these Terms & Conditions from time to time. The terms applicable to a confirmed booking shall be those communicated to the Customer at the time of confirmation, subject to applicable law.